Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ahmcorp.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@ahmcorp.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Return Policy for Products Without Manufacturer Defects:

The following policy applies only to the return of AHM products delivered to the shipping address free from any major manufacturer defects and in proper working order.

A non-defective product may be returned to AHM within thirty (30) days of the date of receipt for a refund of the original purchase price minus a variable shipping and restocking fee pending inspection with the following amendments/fees:

1. AHM will refund neither the original shipping cost nor the shipping and handling fees incurred from the return.
2. To cover costs associated with return shipping, handling, and prospective resale, a standard shipping and restocking fee will be deducted from the refunded amount determined by the condition of returned items upon AHM’s inspection.
   1. For items returned in new and perfect condition, a shipping and restocking fee no greater than 15% of the item’s total regular purchase price will be deducted from the refunded amount.
   2. For items returned in complete working order but otherwise, in used and imperfect condition, a shipping and restocking fee no greater than 30% of the item’s total regular purchase price will be deducted from the refunded amount.
   3. For items returned in complete working order but otherwise modified with aftermarket components, a shipping and restocking fee no greater than 45% of the item’s total regular purchase price will be deducted from the refunded amount.
   4. Items returned in incomplete working order, items returned in inoperable condition due to damages or modifications caused by the customer, or items returned with aftermarket modifications that negatively affect the machine’s performance WILL NOT BE ACCEPTED OR REFUNDED. 
3. No refund will be granted for installation or training costs.
4. To return any product, clients must email our Customer Service Department prior to shipping for approval. Due to freight costs, we will not issue any refund for un-approved returned shipments.
5. AHM is not responsible for any moving expenses incurred with the shipment or return of our products.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We only replace items if they are defective or arrive severely damaged. If you need to exchange it for the same product, send us an email at support@ahmcorp.com

Sale items (if applicable)

Items bought on sale with discount codes or promotional coupons will be refunded for the purchase amount.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ahmcorp.com.

FOR PAYPAL ORDERS ONLY: Due to a mandatory transaction fee charged by Shopify, a 2.25% fee will be deducted from your refund amount.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@ahmcorp.com.